Categories
Avaya Cloud Office by RingCentral
Microsoft Teams
eCIRTS
WatchGuard VPN
Help Desk Ticketing System
FAQs
image What is Avaya Cloud Office?
image How do I sign in for the first time?
image How do I access my voicemail?
image How do I set up voicemail from the web?
image My password isn't working and I changed it already?
image How do I create a support ticket?
image What happens after I submit a ticket?
image Where can I view my submitted tickets?
image How long does it take to get a response?
image Can I update my ticket after submission?
image Can I escalate my support ticket?
image How do I start a private chat with someone?
image How do I create a group chat?
image What does the “@” symbol do?
image Can I edit or delete a message I already sent?
image What is the difference between “Chat” and “Posts” (Channel Conversations)?
image How do I collaborate on a file simultaneously?
image Can I edit a Word/Excel document directly in Teams?
image Where do I find files shared in a Team?
image How do I change my status (Available, Busy, Away)?
image How do I mute a noisy channel?
image How do I set “Quiet Hours” or “Do Not Disturb”?
image The app is running slow or crashing.
image Why can’t I find a Team I’m supposed to be in?
image My audio or video isn’t working. What should I do?
image My audio or video isn’t working. What should I do?
image Tips & Tricks
image Tips & Tricks
image How do I set up voicemail from the web?
image How do I sign in for the first time?
image What is Avaya Cloud Office?
image How do I forward my calls to another number or extension?
image I received a missed call notification, but my phone never rang. What happened?
image How do I make a call using the softphone?
image How do I access my voicemail?
image What is the VPN server address?
image What username and password should I use?
image Why can’t I ping the VPN server address?
image I can’t connect. What should I check first?
image I have an issue in eCIRTS